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About Us
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Located in Los Angeles, California, we have been offering fine jewelry on the web since 2001.
We are proud to be members in good standing of the Better Business Bureau (BBB), the American Gem Trade Association (AGTA), and the Jewelers Vigilance Committee (JVC). We have achieved the highest five star "Top Service" rating from our customers via Yahoo Shopping, and have also been honored by Forbes Magazine as a “Best of the Web” choice for fine jewelry shopping online.
Read actual Testimonials and comments from our customers and their experiences with us, HERE.
Expert Customer Assistance
- Unlike most online stores, we do NOT use answering services or outside call centers to answer our phones. Our in-house customer service team is made up of experienced antique and estate jewelry professionals and G.I.A. Graduate Gemologists with an enthusiasm for our jewelry and our customers. Our trained associates are ready to answer any product questions you might have, help you decide between items, and guide you through the process of selecting the perfect fine jewelry item. You can feel comfortable contacting us by telephone with your questions as our associates do NOT work on commission - we are proud to offer our customers an enjoyable personalized online shopping experience free of sales pressure.
- We do NOT "drop ship" items like many online jewelry companies. When you order an item, it is shipped from our company offices in California directly to you.
- All of the fine jewelry items on our website that are orderable are antique and vintage items or are items hand crafted by our jewelers from our exclusive vintage designs. If for some reason the item you order is out of stock, we will notify you immediately. Orders usually ship within one business day unless otherwise noted in an item description.
- All jewelry items come with a beautiful gift box, for the perfect presentation.
- Your order will is securely packaged and insured before shipping. When your order is shipped, you will receive a package tracking number via email.
- Our toll free number is 800-292-4900. Our G.I.A. educated customer service associates are available to answer your questions Monday - Friday 9am - 7pm Pacific Time. If you call during regular business hours and get our voicemail, leave a message and you will have your call returned promptly.
- We stand behind the quality and value of every item offered in our fine jewelry collection and we unconditionally guarantee your satisfaction with any item purchased from us. It is in this spirit that we are proud to offer a no questions asked money-back return policy for 30 days from the time you have received an item from us.
Privacy Policy
- We keep all of your personal information private. We do NOT sell, rent, or give any of your information to any third party. All customer information is kept confidential.
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