"I just wanted to express my satisfaction with your process. I had not ordered on line for a very long time because of difficulties in placing orders and total dissatisfaction with the product when I received it. I would like you to know that the ordering process was smooth. I also spoke to a customer service rep and she was extremely pleasant and helpful. And of course the final test was when I received the merchandise. The necklace I ordered was to my complete satisfaction. I hope to be ordering more from you in the near future." - Denise S.