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Help & Customer Service


Here you can find complete answers to your questions about shopping with us, ordering, payment options and more.

You may also contact us by telephone or by email at info@antiquejewelrymall.com.



About Us

• Contact Us
• The Antique Jewelry Mall Guarantee
• Expert Customer Assistance
• Warranty Information
• 60 Day Price Guarantee
• Loose Diamond Price Match Guarantee
• Customer Reviews and Testimonials
• About "Conflict Diamonds"

Ordering

• Online Orders
• E-Mail and Phone Orders
• Methods of Payment
• Debit Cards
• Methods of Payment for Countries Outside the USA, Canada, or UK
• Exchange Rates for Foreign Orders
• Sales Tax
• U.S. Military Discounts
• Layaways
• Gift Packaging
• Item Availability
• Order Cancellation
• Orders of Multiple Items for Comparison
• Ring Sizing and Ring Sizes
• Appraisals

Measurements

• Ring Sizer and International Ring Size Chart
• Millimeter to Inch Conversion Chart

Shipping

• Shipping Policies
• Signature Requirements for Delivery
• Shipping to an Address other than the Customer's Billing Address
• Federal Express Hold At Location Option (Hold For Pickup)
• Saturday Delivery
• Change of Address after a Package Has Been Shipped
• Undelivered and Refused Shipments
• International Orders
• Federal Express Delivery Options and Shipping Rates
• Calculating Your Delivery Date
• Shipment of Multiple Items from One Order with Different Availability Times
• Track Your Package

Returns

• 45 Day Return Policy
• Return Conditions
• Return Instructions

Privacy and Security

• Privacy Policy
• E-Mail Security
• Credit Card Security

FAQ - Frequently Asked Questions

Site Directory



The Antique Jewelry Mall Guarantee

At the Antique Jewelry Mall, we believe that the foundation for long standing relationships with our customers is to offer the quality, selection, value, and service that our customers deserve, in a risk-free shopping environment. Our store is updated daily and features one of a kind jewelry items selected for their timeless style. We are proud to be able to offer wonderful heirloom quality jewelry pieces for everyone, at prices that fit every budget.

In order to offer our customers the highest level of service, our online store is designed to be easy to navigate. This means that you will find all of the information you need to make your selections, easy ordering, secure and private payment options, free insured delivery, and easy returns.

Below you can find answers to your questions about shopping with us, your order, payment options, our return policy, and more.

If you have further questions at any time, you may reach us via e-mail at info@antiquejewelrymall.com or by telephone or live chat from 9 AM to 7 PM Monday through Friday, Pacific Standard Time.


About Us

Located in Los Angeles, California, we have been offering fine jewelry on the web since 2001 and are proud to be members in good standing of the Better Business Bureau, the American Gem Trade Association (AGTA), and the Jewelers Vigilance Committee. The Jewelers Vigilance Committee (JVC) is a not-for-profit trade association of jewelers whose mission is to maintain the jewelry industry's highest ethical standards. We have achieved the highest five star "Top Service" rating from our customers via Yahoo Shopping, and have also been honored by Forbes Magazine as a “Best of the Web” choice for one of their favorite jewelry shopping sites. You can read actual comments from our customers and their experiences with us, HERE. You can read more about the Antique Jewelry Mall, HERE.


Expert Customer Assistance

We have a highly trained staff of customer service associates ready to help our customers by telephone or e-mail. Our customer service team is made up of experienced antique and estate jewelry professionals and G.I.A. Graduate Gemologists with an enthusiasm for our jewelry and our customers. Our associates are ready to answer any product questions you might have, help you decide between items, and guide you through the process of selecting the perfect fine jewelry item. You can feel comfortable contacting us by telephone with your questions as our associates do NOT work on commission - we are proud to offer our customers an enjoyable personalized online shopping experience free of sales pressure.


Privacy Policy


As members of Yahoo! Shopping, we are held to the highest standards of privacy protection for our customers. Our privacy policy ensures that your personal information is handled in a secure and responsible manner. We use customer information solely to improve our website and to enhance the online shopping experience at the Antique Jewelry Mall. We have the utmost respect for the privacy of our customers and guarantee that we will NEVER sell, rent, or share our customer lists or your personal information with a third party.


E-Mail Addresses and E-Mail Security

In order to place an order online, you will need to provide us with a valid e-mail address so that we can contact you concerning your order with questions we may have for you, your order status, and tracking information when applicable. Some common reasons for which we would need to contact a customer would be if we are unclear as to whether a customer has attempted to order ring sizing, if a shipping address different from the customer's billing address is not on file with the credit card used for a purchase, or if there is a problem with order fulfillment.

If we have a question or if we need to contact you concerning your order, we will first attempt to reach you via email and then by telephone,because we have found that most customers prefer the private and discreet nature of e-mail contact over telephone contact concerning their order, as many jewelry items are ordered as a gift or surprise.

If we attempt to contact you concerning your order and we do not receive a reply from you, your order may be delayed,put on hold, and / or cancelled if we do not receive a response from you by telephone or e-mail, so please be sure to periodically check the e-mail address you provided with your order for messages from us.

The e-mail address used for your order will be kept private and will NOT be shared or sold, and will NOT be used for any solicitations or future promotions by us. We invite all customers who have questions about us or our products, or who would specifically like to receive information from us via e-mail about special events, sales, and promotions to contact us directly at sales@antiquejewelrymall.com. If at any time, you would prefer NOT to receive e-mail from the Antique Jewelry Mall, please let us know via e-mail, at the address above and we will be happy to honor your request.


Credit Card Security

We process all of our orders through the Yahoo! Secure Server, which utilizes the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Millions of online orders are processed safely through the Yahoo! Secure Server every year. What this all means is that our customers can buy with confidence from us knowing that their credit card information is EXTREMELY safe and protected by the highest level of technology available. We also do not send unsolicited e-mail and NEVER sell or share any customer information with anyone.


Ordering Options


Online Orders


Ordering online is the easiest and fastest way to purchase at the Antique Jewelry Mall. When you are ready to make your purchase, click on the red ADD TO BAG button and you will be prompted to fill out an online order form. Your personal and billing information will remain private and will be securely encrypted as your order is promptly processed. You will receive an order number and confirmation of your order via e-mail.

As a security precaution to protect our customers against fraud, when you order merchandise priced at $750 or more to be shipped to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. If your shipping address is not on file with your credit card provider, we will be unable to ship your order to you until your shipping address can be verified. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address so that they have it on file - nowadays credit card companies allow a second address to be on file for the sole purpose of order verification for mail and internet order sales, as many people have packages delivered to a place other than their residence - work or a school dorm for example.


E-Mail and Phone Orders


If you prefer not to use our secure online server to place your order online, you can place your order by telephone or via e-mail at sales@antiquejewelrymall.com.

Our courteous and knowledgeable customer service associates are happy to respond to your telephone inquiries and orders from 9 AM to 7 PM Monday through Friday, Pacific Standard Time:

1-800-292-4900   USA toll-free
1-888-828-0150   Canada toll-free
0-800-808-5150   UK freefone
1-310-659-0059   International
Skype (voice calls): ajm.skype


Methods of Payment

For USA, Canada, and UK orders, we accept Visa, Master Card, American Express, Discover, Diner's Club, Visa and Master Card debit cards for orders under $1,500, and 60 day interest free layaways in payment for orders under $3,000. For orders over $3,000, payment needs to be in the form of a wire transfer. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information. UK orders by payment card must be shipped to your address of record on file with your credit card company for security reasons.

If you prefer not to order using a bank payment card, we also accept wire transfers, money orders, cashier's checks, and personal checks (personal checks are accepted for order amounts under $500 only).

You will need to call us at 1-800-292-4900 (USA toll free), 1-888-828-0150 (Canada toll free), 0-800-808-5150 (UK freefone) or 1-310-659-0059 (World) before you send one of these methods (wire transfer, money order, cashier's check, personal check) for payment of an item so that we can make sure that the item is still available and if so, we will put the item on hold for you so that it can not be sold to another customer. We can hold an item for payment for 7 business days from the time that you notify us of your intention to purchase. We ship merchandise paid for by personal check once the check has cleared our bank, so please allow up to 2 weeks for your personal check to clear if you wish to pay by personal check. If you need to receive an item sooner, wire transfers are fast methods of payment for an item with a typical 1-3 day waiting period before we can verify that funds have been received. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information.


Debit Cards

Please note that debit cards often have a daily purchase limit set by the issuing bank and this limit may cause your purchase to be declined if your order total exceeds the daily purchase limit set by your issuing bank, even though you may have adequate funds available for your purchase in your bank account. This limit would become apparent if you attempt to place an order online and your transaction is declined, or if you contact us to place your order by telephone and our customer service department is unable to process your order without receiving a decline message from your bank. If you or we experience difficulty processing your debit card order, you will need to contact your bank and request a one-time waiver of your daily charge limit, or you may provide another card for your order.

When using a debit or check card, please be aware that your financial institution may place a hold on your account that will be equal to or in excess of the purchase amount. The Antique Jewelry Mall is not responsible for placing or removing debit holds. Please contact your financial institution if you have questions about the differences between credit cards, and check and debit cards.


Methods of Payment for Countries OTHER than the USA, Canada, or UK

Due to the difficulty in verification of international billing and shipping address information, all international orders from outside the USA, Canada, or UK totaling over $650 must be prepaid in full with U.S. funds by a credit or debit card issued by a United States bank, by a cashier's check drawn on a United States bank, or by wire transfer. To place an international order via wire transfer, please contact us so that we can provide you with an order total purchase amount in United States dollars, and with our bank routing information.

Not all items sold at the Antique Jewelry Mall are available for international delivery. If you would like to place an order to be shipped outside of the United States or if you have further questions regarding international orders, please do not hesitate to call us or contact us via email at sales@antiquejewelrymall.com.


Exchange Rates for Foreign Orders

All pricing for items orderable at the Antique Jewelry Mall is in United States dollars. We have no influence on exchange rates for international orders, as the exact rates of exchange available to the consumer are determined by bank payment card providers and differ between financial institutions. If you are unsure of how much your purchase will convert to in your currency, please contact the issuing bank for your payment card with the total proposed purchase amount in United States dollars and request the exact total in your currency according to your bank's rate of exchange.


Sales Tax

We are located in the state of California and collect 9% sales tax only on orders shipped to addresses in California as required by law.

We do not collect any United States sales tax on international orders, but please note that ALL Duty fees, Customs, VAT, Import Taxes, or other point of entry charges for shipments to foreign countries outside of the continental United States that may be owed to that foreign country or its tax authority are to be paid by the customer / recipient of the international shipment.

International purchasers will need to contact their customs office for up to date duty and tax information. You may also find helpful information for estimating taxes and duties on the U.S. Customs Website at http://www.export.gov/logistics/eg_main_018142.asp.


U.S. Military Discounts

Current members of the U.S. Military are eligible for a 5% discount on purchases of in-stock items with proof of active or reserve duty. A valid Military ID or Military email address is required.

To receive a 5% Military discount and free shipping on your order, please contact us at 1-800-292-4900 (toll-free US) or 1-310-659-0059 (International), or via Skype (voice calls) at ajm.skype to place your order over the telephone, or via email at sales@antiquejewelrymall.com.

Please Note: Discounts are not applicable to custom orders, special orders, loose diamond purchases, ring sizing charges, sale-price items, or shipping charges. Military discounts need to be requested at time of purchase, and will not be applied once an order has shipped.


Layaways

The Antique Jewelry Mall offers a 2 month (60 day) interest-free layaway plan for jewelry purchases totaling more than $300 and under $3,500. Layaways can be arranged by placing your order over the phone with our customer service department.

When you call us to set up your layaway, we will put the item you are purchasing on hold for you so that it can not be sold to another customer. Layaways may not be available on some jewelry items. If you will not need 60 days to pay for your order, you can always pay off your layaway early with no penalty.


Jewelry Layaway Program Details

Payments for layaways can be made to the Antique Jewelry Mall via credit card, debit or check card, personal check, money order, or cashier's check. If you plan to pay by personal check, money order, or cashier's check, we can hold your item while awaiting your initial layaway payment for 7 business days from the time that you notify us of your intention to purchase.

Please note that your initial payment of 1/3 of the total purchase price of your fine jewelry item including any requested alterations (ex: ring sizing or engraving) and / or customer paid shipping charges will be due when your order is placed. You will then have 60 days to pay the remaining balance owed by any of the accepted payment methods above.

If you would like to pay for your jewelry layaway by debit card or credit card, your remaining balance will be billed to your card in two equal monthly installments, 30 days and 60 days from your first payment, and your fine jewelry purchase will be shipped to you once the final payment has been made.

If you will be paying for your layaway by personal check, money order, or cashier's check, each of your 2 remaining monthly layaway payments will be equal to 1/3 of the original total purchase price including any requested alterations (ex: ring sizing or engraving) and / or customer paid shipping charges. Your layaway payments will be due in two equal monthly installments, 30 days and 60 days from your first payment. Payments should be made out to Antique Jewelry Mall, and always mailed with your order information, name, address, email address, and telephone number.

Please note that we ship orders paid for by personal check once the check has cleared our bank, so please allow up to 2 weeks for your check to clear if you wish to pay your final layaway payment by personal check. When we have received your final payment and it has cleared, your order will be promptly shipped to you.

Returns of purchases made through our layaway program can be made within 45 days of receipt of your purchase and will be subject to the guidelines of our return policy.

Due to the extended amount of time that an item is held for a customer during a layaway, we are unable to offer a full refund on items purchased on layaway for items paid in full after 45 days. A non-refundable restocking fee equal to 1/3 (33.3%) of the purchase price will be assessed on returns of purchases made through our online jewelry layaway program which were paid in full after 45 days from the first payment.

Please feel free to contact our Customer Service Department by telephone or email if you have any questions regarding our layaway program.


Gift Packaging

We realize that fine jewelry is often given as a gift and are pleased to include beautiful gift packaging with every order automatically at no additional charge.

If you would like a gift receipt with no pricing information included in the box with your order, please request one in the comments section of the online order form, or when placing your order with us by phone. All of our fine jewelry items have small security tags on the items. Our security tags are small and difficult to remove (the tag must be cut to be removed and can not accidentally fall off), and only contain item number and description information, and NEVER the price of the item, so in the event that the item you have ordered is a gift, the tag can be securely and safely left on the item for easy return.


Item Availability

One of a kind items sold at the Antique Jewelry Mall are subject to prior sale. All items orderable online at the Antique Jewelry Mall are in stock and ready to ship the next business day unless otherwise specified in the item description. We receive a large volume of orders and occasionally an item is sold out of stock before we can update our website. If this happens, we will notify you within 1 business day.

We ship Monday through Friday, and the majority of orders ship the same day or the next day. Delays in order processing are most often caused when we are unable to verify that both a customer's shipping and / or billing address are on file with their credit card provider, so please be sure to provide us with current and correct information when you place your order. Orders placed before 1:00 p.m. Pacific Standard Time Monday - Friday (holidays excepted) with customer paid Federal Express delivery options (2-3 Day Saver or Priority Overnight) ship the same day. Federal Express does not deliver our parcels on Saturdays or Sundays. Please allow one week additional time for orders which include ring sizing. If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.


Order Cancellation

If you need to cancel an order which you have placed with us, please contact us as soon as possible so that we can cancel your order before it is shipped. Orders cancelled after shipment to a customer while a package is already in transit to the customer are subject to a non-refundable $20 fee for shipment, return shipment, and handling costs. Please also note that ring sizing charges are NOT refundable if 24 hours have passed since an order was placed, or on an order which has already shipped to a customer. If you need to cancel an order with us that has already been paid in full or if 24 hours have passed since the order was placed, any future orders from you will need to be paid by wire transfer. This is because cancelled orders incur unrecoverable costs in the form of credit card transaction fees on the original payment to us and the subsequent refund to your card.

The Antique Jewelry Mall reserves the right to refuse, limit, or cancel any order if an ordered item is unavailable, or if we feel that such order will put us, the customer, or any other person in a vulnerable position, financially or for any other reason. By placing your order, you agree to accept all terms and conditions contained in the pages of this website. Please be sure to provide a valid email address and telephone number where you can be contacted concerning your order, as if we have questions concerning your order and can not contact you, we would wait for a response from you for 4 days and then take the item(s) in your order off hold and cancel the order so that the item(s)can be made available for purchase by another customer. This is due to the fact that all of our jewelry items are unique one of a kind vintage items or hand crafted in limited production numbers.

Some reasons for which an order may be cancelled by us:

1) If we attempt to contact you (via the telephone number and email address given with your order) concerning your order and if we have received no response from you within 4 days of receiving your order, we would assume that the order is fraudulent and cancel the order.

2) If your credit card is declined for the amount to be charged, we would re-attempt to charge the card for the next 3 business days before canceling the order. Please note that debit cards often have a daily purchase limit set by the issuing bank and this limit may cause your purchase to be declined if your order total exceeds the daily purchase limit set by your issuing bank, even though you may have adequate funds available for your purchase in your bank account. This limit would become apparent if you attempt to place an order online and your transaction is declined, or if you contact us to place your order by telephone and our customer service department is unable to process your order without receiving a decline message from your bank. If you or we experience difficulty processing your debit card order, you will need to contact your bank and request a one-time waiver of your daily charge limit, or you may provide another card for your order.

3) If you have paid for an international order with a credit card from a bank from outside the United States or Canada, and if we are unable to verify the delivery address with your bank we will need to cancel your order. If this happens and you would like to reorder, your order must be prepaid in full with U.S. funds by a credit or debit card issued by a United States bank, by a cashier's check drawn on a United States bank, or by wire transfer. To place an international order via wire transfer, please contact us so that we can provide you with an order total purchase amount in United States dollars, and with our bank routing information.

4) If after a period of one week and repeated attempts, we have tried to verify that your payment information is on file with your bank (such as your correct billing or shipping address), and you have not added this information to your account or refuse to do so, we will assume that the order is fraudulent and cancel your order for non-payment. We will, of course, attempt to contact you first via the telephone number(s) and email address given with your order to let you know that there is a problem with your order so that you can contact your bank and provide them with your updated payment or address information.

If an order has already been charged to the customer and that order is cancelled by us, we will promptly issue a full refund on the cancelled order to the customer's payment card within 2 business days.


Orders of Multiple Items for Comparison

In order to keep our prices low, we do not allow orders of multiple items for comparison purposes. Comparison purchasing is the act of buying several of the same or similar items, keeping one or none, and then returning the remaining items. (Obvious exceptions to this would be an order for two rings which make up a wedding set, or for wedding bands for a man and a woman - these are standard and encouraged purchases and would not be considered a comparison order - please do not hesitate to contact us with any questions.) Orders of multiple items for comparison are subject to a restocking fee of up to 30% upon return at our discretion, as such orders cause us undue non-recoverable order and inventory processing expenses in the form of shipping charges, credit card processing charges, packaging charges, restocking, and item refurbishing. 

If you are having trouble deciding between items or if you have any questions about items you are considering purchasing, please do not hesitate to contact one of our highly trained customer service representatives by telephone, so that you can receive answers to your questions concerning our fine jewelry items - we are here to provide you with any information you need to make an informed and confident purchase decision.


Ring Sizing and Ring Sizes

Many rings which are shown in specific ring sizes can be sized to other ring sizes. For women's rings which have sizing as an orderable option, ring sizing is usually possible from a size 4 to a size 9.5. For men's rings which have sizing as an orderable option, ring sizing is usually possible from a size 8 to a size 12.5.

Rings can sometimes be sized to even larger and / or smaller sizes, which would depend on an individual ring's structure as evaluated by our jewelers and would be done at an additional non-refundable cost equal to double the usual resizing charge. Rings which can be sized by our jewelers have ring sizing as a separate orderable option on the individual ring item page. Rings with patterns which encircle the entire ring or which are set with gemstones which encircle the entire ring are not sizeable, and we do not offer ring sizing options on such rings.

Rings sized by the Antique Jewelry Mall are covered by our warranty and can be returned for refund or credit within our 45 day return period less any ring sizing charges originally paid. Please note that any ring which has been re-sized by your jeweler, set with gemstones by your jeweler, or altered in any way by you or your jeweler after purchase from us will NOT be accepted for return or exchange and will NOT be covered under our warranty.

Before ordering a ring, we strongly recommend having your finger professionally sized in person or by trying on wedding bands in person in the same width of the ring you are considering purchasing. To avoid the disappointment and hassle of receiving an incorrect size and having to return an item, please be certain of your ring size before placing your order. We also have a ring sizing chart and ring sizer for your reference, viewable HERE.

Not sure of the ring size you need? Need future ring sizing? CLICK HERE for more answers and information about ring sizing options.



Shipping Policies


The Antique Jewelry Mall is pleased to provide FREE insured shipping with each order for shipments to all United States except Alaska & Hawaii.

Depending on order value, your package will be shipped insured for full value via the United States Postal Service or Federal Express Ground service for delivery from 5 to 7 business days from date of shipment from us. If you require faster service, you may choose to have your package shipped via insured Federal Express at an additional charge. Rates for Federal Express shipments are listed below. Orders are not shipped out on Saturday or Sunday. All customers are urged to inspect their packages for damage or tampering before receiving or signing for receipt.

When placing your order, please be sure to provide us with a valid email address so that we can provide you with an email message containing your Federal Express tracking number for your shipment when your order is shipped. With your tracking number information, you can track your package progress and estimated delivery date online, here or by telephone with Federal Express at 1-800-463-3339.


Signature Requirements for Delivery

An adult signature is required for the receipt of ALL packages regardless of any signature waivers you may have on file with Federal Express or the United States postal service. Due to security concerns involved in the shipment of insured jewelry items, packages will NOT be delivered without a signature, and a signature release form will NOT be accepted by the courier. The United States Post office and Federal Express will not leave our packages on a doorstep, in a mailbox, with a neighbor, nor will an item be re-delivered to an alternate address given in a note left by a customer at the delivery address.

Please note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. The Antique Jewelry Mall is not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

The Antique Jewelry Mall will only ship to a street address, not a P.O. Box address.

Please note that as a security precaution to protect our customers against fraud, all purchases are subject to billing and shipping address verification with your bank payment card provider.


Shipping to an Address other than the Customer's Billing Address

If you will not be home to sign for your order, the Antique Jewelry Mall can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced at $750 or more to be shipped to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help us to expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

Some debit card providers will not permit listing of an additional address, so if that is the case when you contact your bank, you would need to have your order shipped to your verified billing address, OR you can change your billing address to your shipping address for one day and notify us immediately of the change so that our credit department can verify your shipping address as being on file with your bank, and then you can re-contact your bank to change the address back the same day or next day.


Federal Express Hold At Location Option (Hold For Pickup)

If you are not available to sign for a package during the day, or you do not want a package sent to your home address, or to an alternate address such as a work address, we may be able to arrange to have your order sent to a Federal Express Staffed Location near you to be held for pickup at your convenience. Many U.S. cities have Federal Express Staffed Location offices with Saturday hours and hours from 8:00 am - 8:00 pm Monday - Friday. Please call us toll free at 1-800-292-4900 to speak with a customer service representative if you are interested in more information regarding Federal Express Hold at Location options, or if you would like to place an order using this option. CLICK HERE to find the Federal Express location nearest you.


Saturday Delivery

If you need to have your package delivered on a Saturday, we may be able to arrange for your order to be delivered on a Saturday via Federal Express Saturday Service, which is available, for an additional fee, to most major cities in the United States. If Saturday Service is unavailable in your area, we may be able to arrange for you to pick up your package at the Federal Express Staffed Location with Saturday hours nearest you. Because Saturday Delivery via Federal Express is not available in all areas, and incurs an additional charge, Saturday Delivery is not an orderable option online at this time, so if you require Saturday Delivery for your order, please call us toll free at 1-800-292-4900 and a customer service representative will be happy to arrange this for you.


Change of Address after a Package Has Been Shipped

Your order will be sent to the delivery address as given by you to us when you place your order online or by telephone. Please note that packages will NOT be delivered without a signature from an adult present at the delivery location, and signature release forms will not be accepted for insured packages. If you need to change your delivery address after we have already shipped a package out to you, there will be a $10 address correction charge billed to your credit card for redirection of the in-transit package to your new desired delivery address. Use of P.O. box numbers and P.O. box ZIP codes within the U.S., incorrect ZIP codes or postal codes, omitted suite numbers or apartment numbers, and the use of old street addresses for recipients who have relocated are also examples of addresses which may require correction, and which are billed a correction fee to us by the carrier, so please be sure of your delivery address when you place your order.


Undelivered and Refused Shipments

If you are placing an order with us and there is not an adult at your delivery address to sign for your package when your order ships to you, please note that Federal Express will attempt in-person delivery three times at the delivery address provided with your order and will then return the package to us, at their own speed and at an additional shipping cost to us.

If you would like to place an order with us but have specific dates or times when you will be available to sign for a package at your delivery address, please feel free to contact us by telephone when placing your order so that we can assist you in planning a delivery time frame for your order which is convenient for you.

When Federal Express attempts a delivery and the customer is not available to sign for the insured package, the courier will leave a delivery notice or "door tag" at the delivery address as proof of attempted delivery. After you have received a "door tag", you can call Federal Express with the door tag information and arrange to have the package delivered to your original delivery address on another date, or you can also pick up the package in person from Federal Express.

If you refuse a shipment on an order which you have placed with us, OR if you miss the three scheduled Federal Express delivery attempts to your delivery address and your undelivered order is returned to us, there will be a $10 return shipment charge deducted from your refund for the cost of the Federal Express return shipment to us. The remaining refund for your order will be processed within 3 business days of the date we receive the unopened returned package from Federal Express. We do not process refunds for merchandise returns not received by us. Please note that any future orders which we receive from a customer who has previously refused a shipment or had a shipment from us returned to us undelivered after 3 delivery attempts would need to be paid by wire transfer only. This is because cancelled orders incur unrecoverable costs in the form of shipment fees and credit card transaction fees on both the original payment to us and the subsequent refund to your card.


International Orders

To place an order for delivery outside the United States, Canada, or the UK, if your order total is less than $650, you can place your order online directly through our secure shopping cart. All International credit card orders being delivered outside the US or Canada must have the same billing and shipping address, to protect our customers against fraud.

If your order total is over $650, and is being shipped to a desination outside the United States, Canada, or the UK, please call us to place your credit card order by phone, or you can contact us via email at sales@antiquejewelrymall.com. Please read about our accepted Methods of payment for Countries Outside the United States, Canada and the UK..

Please note that not all items sold at the Antique Jewelry Mall are available for international delivery. We do not at this time offer free shipping on international orders, and we declare all international shipments at full value. A list of countries where we currently ship is below.

All international orders are shipped insured via Federal Express after verification of delivery address and payment information with your credit card provider, or after our receipt of payment in full via wire transfer from your bank. A list of countries where we currently ship and associated shipping charges is viewable below. 

We do not collect any United States sales tax on international orders, but ALL Duty fees, Customs, VAT, Import Taxes, or other point of entry charges for shipments to foreign countries outside of the continental United States that may be owed to that foreign country or its tax authority are to be paid by the customer / recipient of the international shipment.

International purchasers will need to contact their customs office for up to date duty and tax information. You may also find helpful information for estimating taxes and duties on the U.S. Customs Website at http://www.export.gov/logistics/eg_main_018142.asp. Please do not hesitate to contact us via telephone or email at sales@antiquejewelrymall.com if you have any questions concerning an international order.


Federal Express Delivery Options and Shipping Rates

Due to high fuel surcharges, we are unable to offer free shipping to Alaska and Hawaii and International orders at this time. Pricing for insured shipping via Federal Express as of January 1, 2012 is as follows:

• 5-7 Business Days ( FedEx Ground Insured for all United States except Alaska & Hawaii ) - FREE

• 2-3 Business Days ( FedEx Express Saver Insured for all 50 United States ) - $15

• Next Business Day ( FedEx Priority Overnight Insured for all 50 United States ) - $30

• Saturday Delivery ( FedEx Saturday Delivery Insured for all 50 United States ) - $42.50
Saturday delivery is available to most major U.S. cities. Please call us toll free at 1-800-292-4900 if you would like to arrange for FedEx Saturday Delivery.

For International Orders, Federal Express shipping charges are as follows:

• FedEx Insured 1-3 Days to Canada - $35
• FedEx Insured 1-3 Days to United Kingdom - $45
• FedEx Insured 1-3 Days to Ireland - $45
• FedEx Insured 1-3 Days to Australia -$75
• FedEx Insured 1-3 Days to New Zealand - $75
• FedEx Insured 1-3 Days to Germany & Austria - $55
• FedEx Insured 1-3 Days to Belgium - $55
• FedEx Insured 1-3 Days to Netherlands - $55


Please order by telephone at 1-310-659-0059 or Skype (voice call) at ajm.skype to ship to any of the following countries:

• FedEx Insured 1-3 Days to Denmark - $55
• FedEx Insured 1-3 Days to Sweden - $55
• FedEx Insured 1-3 Days to Norway - $55
• FedEx Insured 1-3 Days to Finland - $55
• FedEx Insured 1-3 Days to Switzerland - $55
• FedEx Insured 1-3 Days to Spain - $55
• FedEx Insured 1-3 Days to Japan - $75
• FedEx Insured 1-3 Days to Hong Kong - $75
• FedEx Insured 1-3 Days to Bahamas - $68
• FedEx Insured 1-3 Days to British Virgin Islands - $68
• FedEx Insured 1-3 Days to Cayman Islands - $68
• FedEx Insured 1-3 Days to Netherlands Antilles - $68
• FedEx Insured 1-3 Days to Puerto Rico - $57
• FedEx Insured 1-3 Days to St. Vincent and the Grenadines - $68
• FedEx Insured 1-3 Days to U.S. Virgin Islands - $68

If your country is not listed above please contact us.

If you have received a Federal Express tracking number for your purchase from us and would like to track your package online, CLICK HERE.

If you have placed your order using our Free United States Mail to Military APO/FPO option (please allow up to 21 days for delivery), or by a United States Postal insured mail, Priority Mail, or Global Priority Mail shipping option (please allow 5-7 business days for delivery) there will not be a tracking number for your package, as the United States postal service does not at this time offer an online or telephone status tracking option for Priority, First Class and Registered Mail.

Federal Express delivery service has proven to be an exceptionally reliable and safe courier, but weather and system delays beyond our control may occur and Federal Express Overnight deliveries may be delayed on occasion until the second business day.

Please Note: If you refuse an international shipment on an order which you have placed with us, if you decide that you do not want to take delivery of an item because you do not want to pay customs fees to your government, or if you miss the scheduled Federal Express delivery attempts to your delivery address and your undelivered order is returned to us, the Federal Express shipping charges for both (1) the return shipment from your country and (2) your original shipping charges will be deducted from your refund once the returned shipment has been received by us.


Calculating Your Delivery Date

All items orderable online at the Antique Jewelry Mall are in stock and ready to ship unless otherwise specified in the item description.

The delivery date of your order can be estimated as follows:

(Availability as listed on item page in Business Days) + (Credit Card Approval Time / Address Verification Time) + (Shipping Time in Business Days) = Number of Business Days Until Delivery

Orders for in-stock items placed before 1:00 p.m. Pacific Standard Time Monday - Friday (holidays excepted) with customer paid Federal Express delivery options (2-3 Day Saver or Priority Overnight) ship the same day.

Items ordered with free shipping options ship within 1-3 business days. Federal Express does not deliver our parcels on Saturdays or Sundays. Please allow one week additional time for orders which include ring sizing. If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.

Below is a map of estimated shipping times for our FREE FedEx Ground Shipping option by region. Due to high fuel surcharges, we are unable to offer free shipping to Alaska and Hawaii and for International orders at this time.



Shipment of Multiple Items from One Order with Different Availability Times

All items ordered shipped to the same address on the same day will be shipped together. Items available on different dates will all ship at the same time when the last item is ready to ship. Please contact us by telephone to place your order if you need to add customer paid shipping to an order in order to receive items in an order at different times.



Warranty Information

One Year Warranty

We take great pride in the fine jewelry we offer. All jewelry is inspected before shipment, and is guaranteed to be as described, of genuine precious metal and gemstones, and of consistent high quality and value.

For items over $450, we offer a 1 Year Warranty at no additional charge, which covers your item of fine jewelry against manufacturing defects.

If you experience a problem with your jewelry item purchased from us during the warranty period, you can send the item to us for inspection. If the problem is found to be from a structural or manufacturing defect, if your item was over $450, we will repair or replace it at no charge.

The Antique Jewelry Mall is a full service jeweler, so if you ever develop a problem with an item you have purchased from us, even if is not covered under warranty, please feel free to contact us about your repair options. Regardless of original cost, if you have damaged your jewelry item, if it needs refurbishment due to wear and tear, if you have bent an item out of shape, have broken your jewelry item, or need a ring resized to a different size, please contact us for help. Your item may not be repaired at no charge, but if your item can be repaired, our expert jewelers will be happy to repair your jewelry at our lowest wholesale cost for the repair, plus return shipping charges to you.

Please note that warranty repairs are based upon the Antique Jewelry Mall's inspection and sole determination and expressly exclude coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. Our warranty does not cover loss of gemstones and is valid only at the Antique Jewelry Mall. Improper repair, alterations by a jeweler other than the Antique Jewelry Mall after purchase from us, or warranty service performed by anyone other than the Antique Jewelry Mall will void this warranty.

The Antique Jewelry Mall disclaims any liability for consequential or incidental damages for breach of written or implied warranty of any item, including merchantability or fitness for a particular purpose. Our warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

For additional questions concerning warranty service, or for instructions on sending an item to us for repair or warranty service, please contact our Customer Service Department by telephone or via email at info@antiquejewelrymall.com.



Return Policy - Risk Free 45 Day Satisfaction Guarantee

At the Antique Jewelry Mall, we stand behind every item we sell with a 100% satisfaction guarantee and hope that your jewelry purchase exceeds your expectations. If after receiving your order, you would like an exchange, credit, or full refund, we will gladly accept the return of your item at your shipping expense within 45 days of the day you received your order. Refunds will be made in the same form as the original method of payment.

Your return will need to be postmarked within 45 days of the date it was delivered and signed for (not the original date of your order, which would allow for less than 45 days for your return).

Items should be returned in unworn condition. We cannot accept a return or exchange of any item which has been altered by you or your jeweler, or abused. Customer paid shipping charges and ring sizing charges paid at the time of your order are not refundable.

If you have further questions at any time, you may reach us via e-mail at info@antiquejewelrymall.com or by telephone or live chat from 9 AM to 7 PM Monday through Friday, Pacific Standard Time.


Return Conditions


Rings sized for you by OUR jewelers can be returned for a refund or credit less any ring sizing charges originally paid.

Items that have been worn, resized, engraved, altered, set with gemstones by your jeweler, or otherwise damaged or altered in any way by you or your jeweler can NOT be accepted for return. Items must be returned with their original gift packaging materials and any accompanying documentation.

For easy returns, we recommend leaving the original security tag on your item until you have decided that you are happy with your purchase. Our security tags are small and difficult to remove (the tag must be cut to be removed and can not accidentally fall off), and only contain item number and description information, and NEVER the price of the item, so in the event that the item you have ordered is a gift, the tag can be securely and safely left on the item.

For diamond jewelry items which include a gemological laboratory certificate (as noted in the item description), the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. (The diamond certificate carries a $250 replacement fee). If the certificate is not returned, or if it is returned in damaged condition, the cost of replacing it will be charged.

Loose gemstones and diamonds purchased from us and set by our jewelers in one of our jewelry items are 100% returnable and guaranteed.

Loose diamonds and loose gemstones can not be returned or accepted for a refund if they have been set in an item by you or your jeweler, scratched, polished, chipped, fractured, are returned to us with a different weight, or have been altered in any way. If you are purchasing a loose diamond or gemstone to be set by your jeweler in your own jewelry item, we recommend that you find a jeweler to set your loose stone who guarantees the results of their work and who will also insure your stone for full value against damage or breakage during setting. We strongly recommend that you do not set any diamond or gemstone until you have decided to keep it.

For loose diamond and loose gemstone returns, any original gemological laboratory certificates which were included at time of purchase and noted in the online stone description must be returned as well. If a laboratory certificate is not returned, or if it is returned in damaged condition, the $250 cost of replacing it will be charged.

All merchandise is visually inspected by our jewelers upon receipt for signs of wear or damage prior to the issuance of any refunds, exchanges or credits.

Returns of items that have been worn and which require refurbishment will be at our discretion and are subject to a 15% restocking / refurbishing fee. Items damaged due to customer negligence or altered in any way by you or your jeweler will not be accepted for return. Please feel free to contact us by telephone or email with your questions if you have any questions regarding our return policy.



Return Instructions

Antique Jewelry Mall merchandise is very valuable, which requires special care to be taken in its shipment. 

To return an item to the Antique Jewelry Mall, please follow the simple guidelines below:

  1. Contact Antique Jewelry Mall customer service by telephone, live chat, or via email at sales@antiquejewelrymall.com for a Return Authorization Code within 45 days of receipt of your item. This Code should be written on the outside of your return shipping box / carton next to your return address to ensure proper and timely processing of your return. Please do NOT write on the jewelry gift boxes or on any gift packaging originally included with your order. For security reasons, the Antique Jewelry Mall does not accept unsolicited packages and packages without a return address.

    PLEASE NOTE: Packages without a Return Authorization Code will NOT be accepted.

  2. Secure the item in the original jewelry gift box, pouch, or bag. Please make sure to include all packaging, including any protective wrapping, and include a copy of your original receipt with the Return Authorization Code written on it.

  3. Place it all snugly inside a NEW, not reused, cardboard shipping BOX. We strongly suggest shipping jewelry in a sturdy box ONLY as shipping envelopes of any kind are NOT secure or sturdy enough for shipping jewelry, and invite easy theft of the inner contents. Boxes are available at most U.S. Post Offices and free boxes are available from the Post Office for expedited shipping (2-3 day delivery).

  4. Address the package to our secure return mailing address which will be provided to you with your Return Authorization Code.

    PLEASE NOTE: You should NOT write ANTIQUE JEWELRY MALL, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

  5. Within 45 days of receipt of your shipment, ship the returned item by United States Mail, fully INSURED for the value of the item. Please request a return receipt for your records. Insurance on return shipments is important because the Antique Jewelry Mall is not responsible for returned items which are damaged, lost, or stolen in transit on their way to us.

    Please note that while the U.S. Mail is able to offer optional insurance for merchandise shipments valued at up to $25,000, FedEx and UPS do not sell insurance to the public for merchandise over $500.

  6. Make sure that your return is postmarked and mailed to us within 45 days of the date your order was delivered. Items postmarked after that time frame will not be accepted for refund, exchange or credit.

    For your security, all returns will be processed after our laboratory inspects and verifies the condition of the item, and we will call or e-mail you upon receipt of the returned merchandise. A full refund, less any customer paid shipping charges, will be issued to you within 5 business days of confirmation of receipt of the returned item.