"Dear Susan, I have just received the replacement earings and opened the package...and I am thrilled beyond words! Thank you so much for sending me these; they sparkle and are so becoming!. They are just what i dreamed of and I extremely grateful for your graciousness in exchanging the others. Please know that I will wear these with even more more joy than the old ones I lost! Thank you so much, Sincerely," - Anna A.