"Hi, this is a little belated, but I just got back from my honeymoon so I'm catching up on the emails. Just wanted to say thank you to whomever gets to read this message, because your customer service is just fantastic. The woman I spoke with on the phone when I placed my order (sorry that I can't place her name right now, jetlagged!) was beyond helpful and very, very nice. Couldn't be more pleased. Thanks!!!" - Rebecca S.
You can shop with full confidence that you are receiving the best value on your purchase when shopping with us. The Antique Jewelry Mall does not offer discount sale events or coupons at any time during the year, so you can be assured that the item you purchase will NOT be sold at a lower price during a future sale event.
If you find the jewelry item you purchased from us at a lower price on our website within 60 days of the date of your purchase, please contact us by email or telephone and we will refund you the difference to your original method of payment.
We sometimes increase item pricing according to the cost of metals and gemstones on the world markets, and we also lower prices in the event that the cost of these raw materials decreases and stabilizes.
Our price guarantee does not apply to free shipping offers, ring sizing charges, custom orders, or engagement rings set with a center diamond which include a Diamond Laboratory Report. Diamond engagement rings which include Diamond Reports are priced individually according to the color, clarity, cut, and carat weight, and other specifics of the actual diamond being sold, with no two items being exactly the same.
Unique Fine Jewelry Specialists
We specialize in exclusive fine jewelry items made for and sold by us.
Our jewelry items are manufactured by us in the USA, and set with fine gemstones hand selected by our GIA Graduate Gemologists. We realize that there may be items available elsewhere which appear in a photograph to be a similar or identical item to one we have designed and crafted with our jewelers, as jewelry items can look alike in photos.
As these items are in fact not identical, and in some cases are inferior unauthorized copies of our original designs, we do not price match on such items sold by any other company, as we have no way of comparing in person the weight, design details, gemstone quality, chain quality, and craftsmanship of any products of similar appearance which may be manufactured by another company.
In such cases the best way for a customer to compare such products with ours is to compare that merchant's Return Policy, Warranty Policy, record with the Better Business Bureau, online reviews and other criteria in order to be able to shop with confidence for a fine jewelry item to be enjoyed for a lifetime.
QUESTIONS? Call Us!
1-310-659-0059 International email@example.com