Shop Risk Free with Our Extended Holiday Return Policy! Returns Accepted until January 8, 2014
At the Antique Jewelry Mall, we stand behind every item we sell with a 100% satisfaction guarantee and hope that your jewelry purchase exceeds your expectations.
For ALL holiday orders received from October 25 - December 25, 2013, your return period has been extended to January 8, 2014 or up to 45 days after your order was delivered to you, whichever is later. If after receiving your order, you would like an exchange, credit, or full refund, we will gladly accept the return of your item at your shipping expense.
Your return needs to be postmarked on or before January 8, 2014. Customer paid shipping charges are not refundable, and items should be returned in unworn condition. We cannot accept a return or exchange of any item which has been altered by you or your jeweler, or abused.
If you have further questions at any time, please feel free to contact us by telephone or email.
Rings sized for you by OUR jewelers can be returned for a refund or credit less any ring sizing charges originally paid.
Custom orders, and items that have been worn, resized, engraved, altered, set with gemstones by your jeweler, or otherwise damaged or altered in any way by you or your jeweler can NOT be accepted for return. Items must be returned with their original gift packaging materials and any accompanying documentation.
For diamond jewelry items which include a gemological laboratory certificate (as noted in the item description), the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. (The diamond certificate carries a $250 replacement fee). If the certificate is not returned, or if it is returned in damaged condition, the cost of replacing it will be charged.
For easy returns, we recommend leaving the original security tag on your item until you have decided that you are happy with your purchase. Our security tags are small and difficult to remove (the tag must be cut to be removed and can not accidentally fall off), and only contain item number and description information, and NEVER the price of the item, so in the event that the item you have ordered is a gift, the tag can be securely and safely left on the item.
All merchandise is visually inspected by our jewelers upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits.
Returns of items that have been worn and which require refurbishment will be at our discretion and are subject to a 15% restocking / refurbishing fee. Items damaged due to customer negligence or altered in any way by you or your jeweler will not be accepted for return. Please feel free to contact us by telephone or email with your questions if you have any questions regarding our return policy.
Antique Jewelry Mall merchandise is very valuable, which requires special care to be taken in its shipment.
To return an item to the Antique Jewelry Mall, please follow the simple guidelines below:
Contact Antique Jewelry Mall customer service by telephone or email for a Return Authorization Code before January 8, 2014.
This Code should be written on the outside of your return shipping box / carton next to your return address to ensure proper and timely processing of your return. Please do NOT write on the jewelry gift boxes or on any gift packaging originally included with your order. For security reasons, the Antique Jewelry Mall does not accept unsolicited packages and packages without a return address.
PLEASE NOTE: Packages without a Return Authorization Code will NOT be accepted.
Secure the item in the original jewelry gift box, pouch, or bag. Please make sure to include all packaging, including any protective wrapping, and include a copy of your original receipt with the Return Authorization Code written on it.
Place it all snugly inside a NEW, not reused, cardboard shipping BOX. We strongly suggest shipping jewelry in a sturdy box ONLY as shipping envelopes of any kind are NOT secure or sturdy enough for shipping jewelry, and invite easy theft of the inner contents. Boxes are available at most U.S. Post Offices and free boxes are available from the Post Office for expedited shipping (2-3 day delivery).
Address the package to our secure return mailing address which will be provided to you with your Return Authorization Code.
PLEASE NOTE: You should NOT write ANTIQUE JEWELRY MALL, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Before January 8, 2014, ship the returned item by United States Mail, fully INSURED for the value of the item. Please request a return receipt for your records. Insurance on return shipments is important because the Antique Jewelry Mall is not responsible for returned items which are damaged, lost, or stolen in transit on their way to us.
Please note that while the U.S. Mail is able to offer optional insurance for merchandise shipments valued at up to $25,000, FedEx and UPS do not sell insurance to the public for merchandise over $500.
Make sure that your return is postmarked and mailed before January 8, 2014. Items postmarked after that time frame will not be accepted for refund, exchange or credit.
For your security, all returns are processed after our laboratory inspects and verifies the condition of an item, and we will call or e-mail you upon receipt of the returned merchandise. A full refund, less any customer paid shipping charges, will be issued to you within 5 business days of confirmation of receipt of the returned item.
QUESTIONS? Call Us! 1-800-292-4900 USA toll-free
1-888-828-0150 Canada toll-free
0-800-808-5150 UK freefone
1-310-659-0059 International email@example.com