"I just wanted to express my satisfaction with your process. I had not ordered on line for a very long time because of difficulties in placing orders and total dissatisfaction with the product when I received it. I would like you to know that the ordering process was smooth. I also spoke to a customer service rep and she was extremely pleasant and helpful. And of course the final test was when I received the merchandise. The necklace I ordered was to my complete satisfaction. I hope to be ordering more from you in the near future." - Denise S.
The Antique Jewelry Mall Satisfaction Guarantee Risk Free Shopping with 30 Day Returns
At the Antique Jewelry Mall, we stand behind every item we sell with a 100% satisfaction guarantee and hope that your jewelry purchase exceeds your expectations.
If after receiving your order, you would like an exchange, credit, or full refund, we will gladly accept the return of your item at your shipping expense.
Your return needs to be postmarked within 30 days of the date it was delivered to you and signed for (not the original date of your order, which would allow for less than 30 days for your return).
Customer paid shipping charges are not refundable, and items should be returned in unworn condition. We cannot accept a return or exchange of any item which has been altered by you or your jeweler, or abused. Custom orders are not returnable.
If you have further questions at any time, please feel free to contact us by telephone or email.
Rings sized for you by OUR jewelers can be returned for a refund or credit less any ring sizing charges originally paid.
Items that have been worn, resized, engraved, altered, set with gemstones by your jeweler, or otherwise damaged or altered in any way by you or your jeweler can NOT be accepted for return. Items must be returned with their original gift packaging materials and any accompanying documentation.
For easy returns, we recommend leaving the original security tag on your item until you have decided that you are happy with your purchase. Our security tags are small and difficult to remove (the tag must be cut to be removed and can not accidentally fall off), and only contain item number and description information, and NEVER the price of the item, so in the event that the item you have ordered is a gift, the tag can be securely and safely left on the item.
For diamond jewelry items which include a gemological laboratory certificate (as noted in the item description), the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. (The diamond certificate carries a $300 replacement fee). If the certificate is not returned, or if it is returned in damaged condition, the cost of replacing it will be charged.
Loose gemstones and diamonds purchased from us and set by our jewelers in one of our jewelry items are 100% returnable and guaranteed.
Loose diamonds and loose gemstones can not be returned or accepted for a refund if they have been set in an item by you or your jeweler, scratched, polished, chipped, fractured, are returned to us with a different weight, or have been altered in any way. If you are purchasing a loose diamond or gemstone to be set by your jeweler in your own jewelry item, we recommend that you find a jeweler to set your loose stone who guarantees the results of their work and who will also insure your stone for full value against damage or breakage during setting. We strongly recommend that you do not set any diamond or gemstone until you have decided to keep it.
For loose diamond and loose gemstone returns, any original gemological laboratory certificates which were included at time of purchase and noted in the online stone description must be returned as well. If a laboratory certificate is not returned, or if it is returned in damaged condition, the $300 cost of replacing it will be charged.
All merchandise is visually inspected by our jewelers upon receipt for signs of wear or damage prior to the issuance of any refunds, exchanges or credits.
Returns of items that have been worn and which require refurbishment will be at our discretion and are subject to a 15% restocking / refurbishing fee. Items damaged due to customer negligence or altered in any way by you or your jeweler will not be accepted for return. Item exchanges do not extend your original return by date. Please feel free to contact us by telephone or email with your questions if you have any questions regarding our return policy.
Antique Jewelry Mall merchandise is very valuable, which requires special care to be taken in its shipment.
To return an item to the Antique Jewelry Mall, please follow the simple guidelines below:
Contact Antique Jewelry Mall customer service by telephone or email for a Return Authorization Code within 30 days of delivery of your item.
This Code should be written on the outside of your return shipping box / carton next to your return address to ensure proper and timely processing of your return. Please do NOT write on the jewelry gift boxes or on any gift packaging originally included with your order. For security reasons, the Antique Jewelry Mall does not accept unsolicited packages and packages without a return address.
PLEASE NOTE: Packages without a Return Authorization Code will NOT be accepted.
Secure the item in the original jewelry gift box, pouch, or bag. Please make sure to include all packaging, including any protective wrapping, and include a copy of your original receipt with the Return Authorization Code written on it.
Place it all snugly inside a NEW, not reused, cardboard shipping BOX. We strongly suggest shipping jewelry in a sturdy box ONLY as shipping envelopes of any kind are NOT secure or sturdy enough for shipping jewelry, and invite easy theft of the inner contents. Boxes are available at most U.S. Post Offices and free boxes are available from the Post Office for expedited shipping (2-3 day delivery).
Address the package to our secure return mailing address which will be provided to you with your Return Authorization Code.
PLEASE NOTE: You should NOT write ANTIQUE JEWELRY MALL, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.
Within 30 days of delivery of your shipment, ship the returned item by United States Mail, fully INSURED for the value of the item. Please request a return receipt for your records. Insurance on return shipments is important because the Antique Jewelry Mall is not responsible for returned items which are damaged, lost, or stolen in transit on their way to us.
Please note that while the U.S. Mail is able to offer optional insurance for merchandise shipments valued at up to $25,000, FedEx and UPS do not sell insurance to the public for merchandise over $500.
Make sure that your return is postmarked and mailed to us within 30 days of the date your order was delivered. Items postmarked after that time frame will not be accepted for refund, exchange or credit.
For your security, all returns will be processed after our laboratory inspects and verifies the condition of the item, and we will call or e-mail you upon receipt of the returned merchandise. A full refund, less any customer paid shipping charges, will be issued to you within 5 business days of confirmation of receipt of the returned item.
QUESTIONS? Call Us! 1-800-292-4900 USA toll-free
1-888-828-0150 Canada toll-free
0-800-808-5150 UK freefone
1-310-659-0059 International firstname.lastname@example.org