Posted By: mf80
Antique Jewelry Mall Response:
Thank you for sharing your comments. This is a design we absolutely love, for which we have had excellent feedback from other engagement ring customers, and are we are sorry that it did not meet your expectations.
With regard to the color of the stone, please note that the rose de france as shown is described is a pale pink. We received additional email communication from you stating that you expected the stone to be more purple, but the photos of the ring where you placed your do not show a purple stone. You comments are important and valuable, as they will help other customers who may be looking for a darker stone, and also customers who are looking for a pale engagement ring stone as an affordable alternative to a diamond. We suggest lavender amethyst as a darker alternative to rose de france for customers who are looking for a light purple stone with noticeable color. Also, you can consider searching for a ring with a larger rose de france gemstone on our site or elsewhere as larger rose de france stones will have more visible color. But please note above all that rose de france is a PALE STONE.
As always, we want you to be happy with every item you buy, and we back this with our 100% satisfaction guarantee. We have sent you a return authorization email so that you can return your ring purchase for a complete refund. Thanks again for taking the time to post your remarks.
If you have any questions regarding any of our products or their appearance at any time, we have toll-free phone numbers for the US, Canada, and UK, where you can contact us with no obligation so that you can be confident about your purchase.
Team Leader, Customer Service
Have similar question or concern? Please contact our customer service department so we can assist you. We are available via phone at 800-292-4900, by email at email@example.com, and online Live Chat.
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