Find answers to your questions about International payment options, International shipping costs, returns, and more below. International customers may also contact us by telephone or by email at email@example.com.
- Canadian Customers
- UK Customers
- Methods of Payment for Countries outside the USA, Canada, and UK
- Exchange Rates for Foreign Orders
- Sales Tax and Customs Duties
- International Shipping
- Undelivered and Refused Shipments
- Shipment of Items Back to the USA for Ring Sizing or Warranty Repair
- Converting to USA Ring Sizes
- 30 Day Return Policy
Orders to Canada can be placed directly online or by telephone toll free at 1-888-828-0150.
We accept Visa, Master Card, American Express, Discover, and wire transfer payments for orders to Canada totaling under $4,000.
For orders over $4,000, payment needs to be in the form of a wire transfer. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information. More information about payment methods for Canadian orders is viewable here.
Orders to the UK using a payment card issued from a bank in the UK can be placed directly online or by telephone toll free at 0-800-808-5150.
For orders to the UK totaling under $3,000 we accept Visa Card, Master Card, American Express, and bank wire transfer payments. Orders by payment card will need to be shipped to your address of record on file with your credit card company.
For orders over $3,000, payment needs to be in the form of a bank wire transfer. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information. More information about payment methods for UK orders is viewable here.
Methods of Payment for Countries outside the USA, Canada, and UK
To place an order for delivery outside the United States, Canada, or the UK, if your order total is less than $850, you can place your order online directly through our secure shopping cart.
All International orders paid via credit card must have the SAME billing and shipping address, to protect our customers against fraud.
If your order total is over $850, and is being shipped to a destination outside the United States, Canada, or the UK please call us to place your order by phone:
1-800-360-5970 USA toll-free
1-888-828-0150 Canada toll-free
0-800-808-5150 UK freefone
09-801-6005 New Zealand
or via email at firstname.lastname@example.org.
Due to the difficulty in verification of International billing and shipping address information with foreign banks, all International orders from outside the United States, Canada or UK totaling over $850 must be prepaid in full with U.S. funds by a credit or debit card issued by a United States bank, or by wire transfer. To place an International order via wire transfer, please contact us so that we can provide you with an order total purchase amount in United States dollars, and with our bank routing information.
Please note that not all items sold at the Antique Jewelry Mall are available for International delivery. We declare all International shipments at full value. A list of countries where we currently ship is below.
Exchange Rates for Foreign Orders
All pricing for items at the Antique Jewelry Mall is in US dollars. Please note that the total amount shown in the shopping cart is in US Dollars. Your credit card will be charged in US dollars.
We offer currency conversion as a general pricing guide based on daily published international exchange rates. The accuracy or completeness of foreign currency conversion rates shown in our store is not guaranteed, because we have no influence over international exchange rates.
The EXACT currency conversion rate for your International order will be determined by your bank, as rates of exchange available to the consumer are determined by bank payment card providers and differ between financial institutions.
If you are unsure of how much your purchase will convert to in your currency, please contact the issuing bank for your payment card with the total proposed purchase amount in United States dollars, and request the exact total in your currency according to your bank's rate of exchange.
Sales Tax and Customs Duties
We do not collect any United States sales tax on International orders, but ALL Duty fees, Customs, VAT, Import Taxes, or other point of entry charges for shipments to foreign countries outside of the continental United States that may be owed to that foreign country or its tax authority are to be paid by the customer or recipient of the International shipment.
International purchasers will need to contact their customs office for up to date duty and tax information.
All International orders are shipped insured via Federal Express after our verification of your delivery address and payment information with your credit card provider, or after our receipt of payment in full via wire transfer from your bank. A list of countries where we currently ship and associated shipping charges in U.S. Dollars is below.
For International Orders, Federal Express shipping is calculated on the first page of the shopping cart, shipping options are as follows:
- FedEx Insured 1-3 Days to Canada
- FedEx Insured 2-4 Days to United Kingdom
- FedEx Insured 2-4 Days to Ireland
- FedEx Insured 2-4 Days to Australia
- FedEx Insured 2-4 Days to New Zealand
- FedEx Insured 3-5 Days to Germany & Austria
- FedEx Insured 3-5 Days to Belgium
- FedEx Insured 3-5 Days to Netherlands
- FedEx Insured 3-5 Days to Denmark
- FedEx Insured 3-5 Days to Sweden
- FedEx Insured 3-5 Days to Norway
- FedEx Insured 3-5 Days to Finland
- FedEx Insured 3-5 Days to Switzerland
Please contact us by telephone at 1-760-260-9120 to place an order for shipment to any of the following countries:
- FedEx Insured 3-5 Days to Japan
- FedEx Insured 2-5 Days to Bahamas
- FedEx Insured 2-5 Days to British Virgin Islands
- FedEx Insured 2-5 Days to Cayman Islands
- FedEx Insured 2-5 Days to Netherlands Antilles
- FedEx Insured 2-5 Days to St. Vincent and the Grenadines
- FedEx Insured 2-5 Days to U.S. Virgin Islands
If your country is not listed above please contact us.
Undelivered and Refused Shipments
Please Note: If you refuse a shipment on an order which you have placed with us, if you decide that you do not want to take delivery of an item because you do not want to pay customs fees to your government, or if you miss the scheduled Federal Express delivery attempts to your delivery address and your undelivered order is returned to us, the Federal Express shipping charges for both (1) the return shipment from your country and (2) your original shipping charges will be deducted from your refund once the returned shipment has been received by us.
Shipment of Items Back to the USA for Ring Sizing or Warranty Repair
To send an item to the Antique Jewelry Mall in the USA for ring resizing or warranty repair without having to pay taxes and duties on the return shipment, you will need to state that the item is a "REPAIR AND RETURN" as your reason for export from your country to the USA.
Be sure to ship your order via an insured method, as the Antique Jewelry Mall is not responsible for items lost or stolen in transit and not received by us. We will do the same when we return your item to you. This way you should NOT have to pay taxes or duties on the item when our return shipment reaches your country.
Converting USA Ring Sizes
To convert a US ring size to an International size use our International Ring Size Conversion Chart.
30 Day Return Policy
At the Antique Jewelry Mall, we stand behind every item we sell with a 100% satisfaction guarantee and hope that your jewelry purchase exceeds your expectations. If after receiving your order, you would like an exchange, credit, or full refund, we will gladly accept the return of your item at your shipping expense within 30 days of the day you received your order. Refunds will be made in the same form as the original method of payment. Learn more about our 30 day return policy.