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Help & Customer Service



The Antique Jewelry Mall Guarantee

At the Antique Jewelry Mall, we believe that the foundation for long standing relationships with our customers is to offer the quality, selection, value, and service that our customers deserve, in a risk-free shopping environment free of sales pressure.

Our store is updated daily and features one of a kind jewelry items selected for their timeless style. We are proud to be able to offer wonderful heirloom quality jewelry pieces for everyone, at prices that fit every budget.

In order to offer our customers the highest level of service, our online store is designed to be easy to navigate. This means that you will find all of the information you need to make your selections, easy ordering, secure and private payment options, free insured delivery, and easy returns.

Below you can find answers to your questions about shopping with us, your order, payment options, our return policy, and more.

If you have further questions at any time, you may reach us by telephone or live chat from 9 AM to 7 PM Monday through Friday, Pacific Standard Time, or via e-mail at info@antiquejewelrymall.com.


About Us

Located in Los Angeles, California, we have been offering fine jewelry on the web since 2001 and are proud to be members in good standing of the American Gem Trade Association (AGTA), the US based Manufacturing Jeweler's Association (MJSA), and the Better Business Bureau.

We have achieved the highest five star "Top Service" rating from our customers via Yahoo Shopping, and have also been honored by Forbes Magazine as a “Best of the Web” choice for one of their favorite jewelry shopping sites.

You can read actual comments from our customers and their experiences with us, HERE. You can read more about the Antique Jewelry Mall, HERE.


Expert Customer Assistance

We have a highly trained staff of customer service associates ready to help our customers by telephone or e-mail. Our customer service team is made up of experienced antique and estate jewelry professionals and G.I.A. Graduate Gemologists with an enthusiasm for our jewelry and our customers.

Our associates are ready to answer any product questions you might have, help you decide between items, and guide you through the process of selecting the perfect fine jewelry item.

You can feel comfortable contacting us by telephone with your questions as our associates do NOT work on commission - we are proud to offer our customers an enjoyable personalized online shopping experience free of sales pressure.


Ordering Options


Online Orders

Ordering online is the easiest and fastest way to purchase at the Antique Jewelry Mall. Your personal and billing information will remain private and will be securely encrypted as your order is promptly processed. You will receive an order number and confirmation of your order via e-mail, as well as an email with tracking information when your package is shipped.

As a security precaution to protect our customers against fraud, when you order merchandise priced at $850 or more to be shipped to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file.

If your shipping address is not on file with your credit card provider, we will be unable to ship your order to you until your shipping address can be verified. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address so that they have it on file. Credit card companies will allow a second address to be on file for the sole purpose of order verification for mail and internet order sales, as many people have packages delivered to a place other than their residence - work or a school dorm for example.


Phone Orders

If you prefer not to use our secure online website to place your order, you can place your order by telephone.

Our courteous and knowledgeable customer service associates are happy to respond to your telephone inquiries and orders from 9 AM to 7 PM Monday through Friday, Pacific Standard Time:

1-800-292-4900 USA toll-free
1-888-828-0150 Canada toll-free
0-800-808-5150 UK toll-free
1-310-659-0059 International


Methods of Payment

For USA, Canada, and UK orders, we accept Visa, Master Card, American Express, Discover, Diner's Club, Visa and Master Card debit cards, and 60 day interest free layaways.

For orders over $3,000, payment needs to be in the form of a wire transfer. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information. UK orders by payment card must be shipped to your address of record on file with your credit card company for security reasons.

If you prefer not to order using a bank payment card, we also accept wire transfers.

When paying by wire transfer, you will need to call us at 1-800-292-4900 (USA toll free), 1-888-828-0150 (Canada toll free), 0-800-808-5150 (UK freefone) or 1-310-659-0059 (World) so that you can provide us with your shipping information, at which time we will put the item on hold for you so that it can not be sold to another customer. We can hold an item for payment for 7 business days from the time that you notify us of your intention to send a wire transfer payment.

Wire transfers are fast methods of payment for an item, with a typical 1-3 day waiting period before we can verify that funds have been received. To place an order via wire transfer, please contact us so that we can provide you with our bank routing information.


Debit Cards

Please note that debit cards often have a daily purchase limit set by the issuing bank. This limit may cause your purchase to be declined if your order total exceeds the daily purchase limit set by your issuing bank, even though you may have adequate funds available for your purchase in your bank account.

This debit card purchase limit imposed by your bank would become apparent if you attempt to place an order online and your transaction is declined, or if you contact us to place your order by telephone and our customer service department is unable to process your order without receiving a decline message from your bank.

If you or we experience difficulty processing your debit card order, you will need to contact your bank and request a one-time waiver of your daily charge limit, or you may provide another card for your order.

When using a debit or check card, please be aware that your financial institution may place a hold on your account that will be equal to or in excess of the purchase amount. The Antique Jewelry Mall is not responsible for placing or removing debit holds. Please contact your financial institution if you have questions about the differences between credit cards, and check and debit cards.


Sales Tax

We are located in the state of California and collect 8.75% sales tax only on orders shipped to addresses in California as required by law.

We do not collect any United States sales tax on international orders, but please note that ALL Duty fees, Customs, VAT, Import Taxes, or other point of entry charges for shipments to foreign countries outside of the continental United States that may be owed to that foreign country or its tax authority are to be paid by the customer / recipient of the international shipment.

International purchasers will need to contact their customs office for up to date duty and tax information.


Gift Packaging

We realize that fine jewelry is often given as a gift, and include beautiful gift packaging with every order automatically at no additional charge.

If you would like a gift receipt with no pricing information included in the box with your order, please request one in the comments section of the online order form, or when placing your order with us by phone.

All of our fine jewelry items have small security tags on the items. Our security tags are small and difficult to remove, and the tag must be cut to be removed and can not accidentally fall off. The security tag only contains item number and description information, and NEVER the price of the item, so in the event that the item you have ordered is a gift, the tag can be securely and safely left on the item for easy return.


Item Availability

One of a kind items sold at the Antique Jewelry Mall are subject to prior sale.

All items orderable online at the Antique Jewelry Mall are in stock and ready to ship the next business day unless otherwise specified in the item description. We receive a large volume of orders and occasionally an item is sold out of stock before we can update our website. If this happens, we will notify you within 1 business day.

We ship Monday through Friday, and the majority of orders ship the same day or the next day. Delays in order processing are most often caused when we are unable to verify that both a customer's shipping and / or billing address are on file with their credit card provider, so please be sure to provide us with current and correct information when you place your order.

Orders placed before 1:00 p.m. Pacific Standard Time Monday - Friday (holidays excepted) with customer paid Federal Express delivery options ship the same day. Federal Express does not deliver our parcels on Saturdays or Sundays.

Please allow one week additional time for orders which include ring sizing. If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.


Order Cancellation

If you need to cancel an order which you have placed with us, please contact us as soon as possible so that we can cancel your order before it is shipped.

Orders cancelled after shipment to a customer while a package is already in transit to the customer are subject to a non-refundable $20 fee for shipment, return shipment, and handling costs.

Please also note that ring sizing charges are NOT refundable if 24 hours have passed since an order was placed, or on an order which has already shipped to a customer.

If you need to cancel an order with us that has already been paid in full or if 24 hours have passed since the order was placed, any future orders from you will need to be paid by wire transfer. This is because cancelled orders incur unrecoverable costs in the form of credit card transaction fees on the original payment to us and the subsequent refund to your card.

The Antique Jewelry Mall reserves the right to refuse, limit, or cancel any order if an ordered item is unavailable, or if we feel that such order will put us, the customer, or any other person in a vulnerable position, financially or for any other reason.

By placing your order, you agree to accept all terms and conditions contained in the pages of this website. Please be sure to provide a valid email address and telephone number where you can be contacted concerning your order.

If we have questions concerning your order and can not contact you, we will wait for a response from you for 4 days, and then take the item(s) in your order off hold and cancel the order so that the item(s) can be made available for purchase by another customer.

Reasons for which an order may be cancelled:

1) If we attempt to contact you and if we have received no response from you within 4 days (via the telephone number and email address given with your order) concerning your order, we would assume that the order is fraudulent and cancel the order.

2) If your card is declined, we would re-attempt to charge the card for the next 2 business days before canceling the order. Please note that debit cards and check cards often have a daily purchase limit set by the issuing bank and this limit may cause your purchase to be declined if your order total exceeds the daily purchase limit set by your issuing bank, even though you may have adequate funds available for your purchase in your bank account. This limit would become apparent if you attempt to place an order online and your transaction is declined, or if you contact us to place your order by telephone and our customer service department is unable to process your order without receiving a decline message from your bank. If you or we experience difficulty processing your debit card order, you will need to contact your bank and request a one-time waiver of your daily charge limit, or you may provide another card for your order.

3) If you have paid for an international order with a credit card from a bank from outside the United States or Canada, and we are unable to verify the delivery address with your bank we will need to cancel your order. If this happens and you would like to reorder, your order must be prepaid in full with U.S. funds by a credit or debit card issued by a United States bank, or by wire transfer. To place an international order via wire transfer, please contact us so that we can provide you with an order total purchase amount in United States dollars, and with our bank routing information.

4) If after a period of one week and repeated attempts, we are unable to verify that your payment information is on file with your bank (such as your correct billing or shipping address), and you have not added this information to your account or refuse to do so, we will assume that the order is fraudulent and cancel your order for non-payment. We will, of course, attempt to contact you first via the telephone number(s) and email address given with your order to let you know that there is a problem with your order so that you can contact your bank and provide them with your updated payment or address information.

Because all of our jewelry items are unique one of a kind vintage items, or hand crafted in limited production numbers, we are unable to hold an item without payment or response from a customer.

If an order has already been charged and that order is then cancelled by us, we will promptly issue a full refund on the cancelled order to the customer's payment card within 2 business days.


Orders of Multiple Items for Comparison

In order to keep our prices low, we do not allow orders of multiple items for comparison purposes.

Comparison purchasing is the act of buying several of the same or similar items, keeping one or none, and then returning the remaining items.

Obvious exceptions to this would be an order for two rings which make up a wedding set, or for wedding bands for a man and a woman - these are standard and encouraged purchases and would not be considered a comparison order - please do not hesitate to contact us with any questions.

Orders of multiple items for comparison are subject to a restocking fee of up to 30% upon return at our discretion, as such orders cause us undue non-recoverable order and inventory processing expenses in the form of shipping charges, credit card processing charges, packaging charges, restocking, and item refurbishing.

If you are having difficulty deciding between items, or if you have any questions about items you are considering purchasing, please do not hesitate to contact one of our highly trained customer service representatives by telephone, so that you can receive expert guidance and answers to your questions.

We are here to provide you with any information you need to make an informed and confident purchase decision!


Ring Sizing and Ring Sizes

Many rings which are shown in specific ring sizes can be sized to other ring sizes.

For women's rings which have sizing as an orderable option, ring sizing is usually possible from a size 4 to a size 9.5. For men's rings which have sizing as an orderable option, ring sizing is usually possible from a size 8 to a size 12.5.

Rings can sometimes be sized to even larger and / or smaller sizes, which would depend on an individual ring's structure as evaluated by our jewelers and would be done at an additional non-refundable cost equal to double the usual resizing charge.

Rings which can be sized by our jewelers have ring sizing as a separate orderable option on the individual ring item page. Rings with patterns which encircle the entire ring or which are set with gemstones which encircle the entire ring are not sizeable, and we do not offer ring sizing options on such rings.

Rings sized by the Antique Jewelry Mall are covered by our warranty and can be returned for refund or credit within our 30 day return period less any ring sizing charges originally paid.

Please note that any ring which has been re-sized by your jeweler, set with gemstones by your jeweler, or altered in any way by you or your jeweler after purchase from us will NOT be accepted for return or exchange and will NOT be covered under our warranty.

Before ordering a ring, we strongly recommend having your finger professionally sized in person or by trying on wedding bands in person in the same width of the ring you are considering purchasing.

To avoid the disappointment and hassle of receiving an incorrect size and the added expense of having to return an item, you will want to be confident of your ring size before placing your order. We have a ring sizing chart and ring sizer for your reference, viewable HERE.

Not sure of the ring size you need? Need future ring sizing? CLICK HERE for more answers and information about ring sizing options.