From start to finish, my experience was first-class!! The ring is gorgeous. As detailed as the photos are...they didn't do the ring justice. When it arrived, I was stunned. The quality is above and beyond my expectations. I sent an email expecting an email response but instead received a call from Monique. She knew her inventory and was able to help me make an informed decision. When she called she had both rings in front of her...amazing customer service!! My order arrived earlier than expected. Jewelry Mall provided me with tracking information........ Outstanding!!