I ordered this item custom with white sapphires instead of diamonds and it just arrived today. It is perfect and looks beautiful with my engagement ring (also from here, I believe flowers and wheat with a white sapphire). I was really blown away by the customer service as well. I was originally going to order something else and the rep I spoke to told me it definitely would not match at all. I explained what I was looking for, she told me she had an idea but needed to speak with their jewelers, so she would email me back. I thought it was wonderful that she took the time to find me what I was looking for. And obviously, she was spot on with her recommendation. Overall I'm extremely happy that we went through this company for my ring.